CRM und Order Management auf mobilen Endgeraeten oder am PC für bessere Vertriebsergebnisse in der Logistik.

    CRM & Order Management
    Interesting for those who are interested...

    The Customer Relations & Order Management Division combines competences in order to develop your tailored solution from the CRM and ERP system for customer relationship and order management, whether that be an individual HTML 5 interface (Fiori, UI5) or a complete analysis solution (SAP CRM 7 On Premise / Hybris Marketing and SAP Backend). We also provide support for vehicle, spare parts and guarantee business based on SAP Automotive.

    Your contact partner

    Mirko Galetzka
    Authorised Officer | Project Manager

    Customer Relationship Management

    Customer Relationship Management

    The significance of good customer relationships needs no further explanation. More important is the question of how to differentiate yourself from the competition not least by designing support software in customer, contact and marketing management. We would be happy to support you in customising your SAP CRM system through consulting and development work in the following topics:

    • Sales Cycle
    • Customer Lifecycle
    • Hybris Marketing
    • Customer Interaction Centre
    • Campaign management
    • Lead Management
    • Opportunity Management
    • Account Management
    • Contact Management
    • Activity Management
    • Hotline Processes
    • Master Data Management
    • Integration of SAP- and NON-SAP systems via SAP Enterprise Repository (Web-services)
    Sales & Service Processes

    Sales & Service Processes

    Various transaction types and content between customers and suppliers can be set up in SAP CRM or in the SAP ERP SD module through multiple functions and their individual specifications. Our competences include the following topic areas:

    • Master data (business partners and their roles, customer material information, terms and conditions, agreements and communications)
    • Enquiries and offers
    • Assignment forms (purchase orders/service contracts, contracts, delivery schedules, etc.)
    • Drop-shipment and consignment handling
    • Project sales and customer service
    • Order-/delivery- or resource-related billing
    • Dynamic item processor (DI Processor)
    • Freight cost invoicing
    • Commission settlement
    • Credit management
    • Export trade and customs clearance
    • Agency business
    SAP Automotive

    SAP Automotive

    The SAP Automotive solution provides functions that are of particular interest to the sales and service process in sales companies. We have years of international experience in the following functions.

    • Vehicle Management
    • Warranty processing
    • Business Rules Framework (BRF, BRF+)
    • Spare parts business
    Industries

    Industries

    In order to be able to analyse processes in close collaboration with the customer, recognise optimisation potential and use it through software support, knowledge of terms and special features in the relevant industry is essential. We have gained extensive knowledge and varied experience from projects in the following industries.

    • Auditing companies
    • Automobile manufacturers/sales companies
    • System planning
    • Waste management companies
    • Hospitals